1514 86th Street
Brooklyn, NY 11228
Operating Hours
Sun: Closed
Mon-Fri: 9:00 - 20:00
Sat: 9:00 - 15:00
What to Anticipate During Pickup
Shipping Policy
SHIPPING POLICY
Dubai Coffee Hub
Effective Date: July 20, 2026
Last Updated: July 20, 2026
Website: https://dubaicoffeehub.com
1. Our Commitment
At Dubai Coffee Hub, we are committed to delivering premium coffee, coffee machines, and accessories quickly, safely, and in excellent condition. Every order is carefully prepared, securely packaged, and dispatched to ensure it arrives fresh and protected throughout transit.
We work with trusted delivery partners to provide reliable shipping services across the United Arab Emirates.
2. Delivery Coverage
We currently deliver throughout the United Arab Emirates, including but not limited to:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
- Al Ain
Additional delivery locations may become available in the future.
3. Order Processing
Orders are processed during our regular business hours.
Processing generally takes 1 business day after payment has been successfully confirmed.
Orders placed after business hours, on Fridays, Saturdays, or public holidays may be processed on the next business day.
During promotional events, holidays, or periods of unusually high demand, processing times may be slightly longer.
4. Delivery Time
Estimated delivery times are:
Dubai
Same Day or Next Business Day*
Abu Dhabi & Sharjah
1–2 Business Days
Northern Emirates
2–3 Business Days
Delivery estimates are provided for guidance only and are not guaranteed.
Unexpected delays may occur due to weather, traffic, courier operations, public holidays, or circumstances beyond our control.
5. Shipping Fees
Shipping costs are calculated during checkout.
From time to time, Dubai Coffee Hub may offer:
- Free Shipping promotions
- Discounted delivery
- Seasonal shipping campaigns
The applicable shipping fee will always be displayed before payment is completed.
6. Order Tracking
Once your order has been dispatched, you may receive shipping confirmation together with tracking information when available.
Tracking updates are provided directly by the courier service and may require several hours before becoming active.
7. Packaging
Every order is professionally packaged to protect products during transportation.
Coffee products are sealed to preserve freshness.
Coffee machines and accessories are packed with protective materials designed to reduce the risk of shipping damage.
8. Delivery Attempts
If nobody is available to receive the shipment, the courier may:
- attempt another delivery;
- contact the customer directly;
- hold the package for collection where available.
Repeated failed delivery attempts caused by incorrect information or customer unavailability may result in additional delivery charges.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information.
Dubai Coffee Hub is not responsible for delays resulting from:
- incorrect addresses;
- missing apartment or villa numbers;
- incorrect phone numbers;
- unavailable recipients.
Additional shipping charges may apply if reshipment becomes necessary.
10. Inspection Upon Delivery
Customers are encouraged to inspect their package immediately upon delivery.
If you notice:
- damaged packaging;
- missing products;
- incorrect items;
- shipping damage;
please contact our Customer Support team as soon as possible and provide photographs of:
- the shipping box;
- the shipping label;
- the damaged product.
11. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
After reviewing your request, we may offer:
- a replacement product;
- an exchange;
- a refund;
- another appropriate resolution.
12. Fresh Coffee Guarantee
We take great care to ensure our coffee reaches customers fresh and in excellent condition.
All coffee products are packed using high-quality packaging designed to preserve freshness throughout shipping.
Storage conditions after delivery remain the customer's responsibility.
13. Coffee Machines
Coffee machines are inspected before dispatch.
Customers should retain the original packaging until they have confirmed that the product is operating correctly.
Manufacturer warranty conditions apply separately from shipping services.
14. Delivery Delays
Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:
- severe weather;
- traffic disruptions;
- customs inspections;
- courier delays;
- government restrictions;
- public holidays;
- force majeure events.
Dubai Coffee Hub shall not be liable for delays caused by third-party logistics providers or circumstances outside our control.
15. International Shipping
At this time, our primary shipping service covers the United Arab Emirates.
International shipping may become available in the future.
16. Shipping Restrictions
Certain products may have delivery restrictions depending on local regulations, courier limitations, or product availability.
Dubai Coffee Hub reserves the right to cancel or modify shipments that cannot be completed safely or legally.
17. Risk of Loss
Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout.
Customers should ensure someone is available to receive the delivery whenever possible.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Dubai Coffee Hub
Website
https://dubaicoffeehub.com
General Support
info@dubaicoffeehub.com
Wholesale
wholesale@dubaicoffeehub.com
Phone (WhatsApp)
+971 50 123 4567
Office
+971 4 589 1234
Address
Warehouse No. 7
Al Quoz Industrial Area 3
Street 4B, Near Alserkal Avenue
P.O. Box 48715
Dubai, United Arab Emirates
Business Hours
Monday – Saturday
9:00 AM – 9:00 PM
Sunday
9:00 AM – 4:00 PM (Pickup Only)