Privacy Policy

Privacy Policy

Dubai Coffee Hub

Effective Date: July 20, 2026

Last Updated: July 20, 2026

Website: https://dubaicoffeehub.com/

Introduction

Dubai Coffee Hub ("Dubai Coffee Hub", "we", "our", or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase products, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name (where applicable)

Order Information

  • Purchased products
  • Order history
  • Payment status
  • Delivery preferences
  • Order notes

Payment Information

Payments are securely processed through trusted third-party payment providers.

Dubai Coffee Hub does not store full credit card numbers, CVV codes, or complete payment credentials.

Technical Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral URL
  • Pages visited
  • Time spent on the website
  • Click behavior
  • Cookie identifiers

Customer Communications

If you contact us, we may collect:

  • Emails
  • Live chat conversations
  • Contact forms
  • Customer support requests
  • Warranty claims
  • Return requests

How We Use Your Information

Your information may be used to:

  • Process orders
  • Deliver products
  • Verify transactions
  • Prevent fraud
  • Improve website performance
  • Respond to inquiries
  • Provide customer support
  • Process refunds
  • Manage warranties
  • Send order confirmations
  • Provide shipping updates
  • Improve customer experience
  • Comply with legal obligations

Marketing Communications

With your permission, we may send:

  • promotional emails;
  • special offers;
  • new product announcements;
  • exclusive discounts;
  • newsletters.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Cookies

Dubai Coffee Hub uses cookies and similar technologies to:

  • remember your preferences;
  • maintain your shopping cart;
  • improve website functionality;
  • analyze website traffic;
  • personalize your shopping experience;
  • measure advertising performance.

Disabling cookies may affect certain website features.

Analytics

We may use analytics tools including:

  • Google Analytics
  • Google Ads
  • Google Merchant Center
  • Microsoft Clarity
  • Shopify Analytics

These services help us understand website performance and customer behavior.

Advertising Technologies

We may use advertising technologies including:

  • Google Ads Conversion Tracking
  • Google Remarketing
  • Meta Pixel
  • Microsoft Advertising
  • Shopify Marketing

These services may use cookies and similar technologies to display relevant advertisements.

Information Sharing

We do not sell your personal information.

Information may be shared only with trusted service providers including:

  • payment processors;
  • shipping companies;
  • logistics providers;
  • fraud prevention services;
  • analytics providers;
  • marketing service providers;
  • government authorities when legally required.

All third parties receive only the information necessary to perform their services.

International Data Transfers

Your information may be processed outside the United Arab Emirates.

Whenever personal information is transferred internationally, we take appropriate safeguards to protect your data in accordance with applicable privacy laws.

Data Security

We maintain industry-standard administrative, technical, and physical safeguards to protect your information.

These include:

  • SSL encryption;
  • secure payment processing;
  • access controls;
  • firewall protection;
  • continuous monitoring;
  • secure cloud infrastructure.

Although we use commercially reasonable security measures, no method of electronic transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • fulfill orders;
  • provide customer support;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements.

Information no longer required is securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of personal data;
  • restrict processing;
  • object to certain processing activities;
  • withdraw consent;
  • request a copy of your personal information where applicable.

Requests may be submitted by contacting us using the information below.

Children's Privacy

Dubai Coffee Hub does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information from a minor has been collected without appropriate authorization, we will delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Business Transfers

If Dubai Coffee Hub undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction in accordance with applicable law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Material changes will be published on this page together with the updated effective date.

Continued use of the website constitutes acceptance of the revised Privacy Policy.

Contact Information

Dubai Coffee Hub

Website
https://dubaicoffeehub.com/

Email
privacy@dubaicoffeehub.com

General Support
info@dubaicoffeehub.com

Wholesale
wholesale@dubaicoffeehub.com

Phone (WhatsApp)
+971 50 123 4567

Office
+971 4 589 1234

Address
Warehouse No. 7
Al Quoz Industrial Area 3
Street 4B, Near Alserkal Avenue
P.O. Box 48715
Dubai, United Arab Emirates

Business Hours

Monday – Saturday
9:00 AM – 9:00 PM

Sunday
9:00 AM – 4:00 PM (Pickup Only)