Refund Policy

Return & Refund Policy

Dubai Coffee Hub

Effective Date: July 20, 2026

Last Updated: July 20, 2026

Website: https://dubaicoffeehub.com/

Our Commitment

At Dubai Coffee Hub, customer satisfaction is one of our highest priorities. We carefully inspect every product before shipment to ensure it meets our quality standards.

If you are not completely satisfied with your purchase, we are committed to resolving the issue quickly and fairly in accordance with this Return & Refund Policy and applicable consumer protection laws of the United Arab Emirates.

Return Eligibility

Most products purchased from Dubai Coffee Hub may be returned within 30 calendar days from the date of delivery.

To qualify for a return, the item must:

  • be unused and in its original condition;
  • include all original packaging, manuals, accessories and promotional items;
  • show no signs of misuse, installation damage or modification;
  • be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Products That Cannot Be Returned

For hygiene and food safety reasons, the following products are generally non-returnable after delivery unless they arrive damaged, defective or incorrect:

  • Coffee beans
  • Ground coffee
  • Coffee capsules
  • Opened food products
  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items (unless defective)

Defective, Damaged or Incorrect Items

If you receive:

  • a damaged product;
  • a defective product;
  • the wrong item;
  • an item with missing components;

please contact us within 48 hours of delivery.

To speed up the process, please include:

  • your order number;
  • photographs of the product;
  • photographs of the shipping box;
  • a brief description of the issue.

After verification, we will arrange one of the following at no additional cost:

  • replacement;
  • exchange;
  • full refund.

Coffee Machines

Coffee machines may be returned within 30 days provided that:

  • they have not been intentionally damaged;
  • they are returned with all accessories;
  • they include original packaging;
  • they are not missing any components.

Coffee machines showing signs of misuse, unauthorized repairs or physical abuse may not qualify for a refund.

Manufacturer warranty remains separate from this Return Policy.

Wrong Product Ordered

If you accidentally ordered the wrong product, you may request a return within 30 days.

The customer is responsible for return shipping costs unless the error was made by Dubai Coffee Hub.

Returned products must remain unused and unopened.

Order Cancellation

Orders may be cancelled free of charge before shipment.

Once an order has been dispatched, it must follow the normal return procedure after delivery.

Exchanges

We gladly offer exchanges for eligible products.

Exchange requests are subject to stock availability.

If the requested replacement product is unavailable, customers may choose:

  • store credit;
  • another product;
  • full refund (where applicable).

Refund Process

After the returned item has been received and inspected, customers will receive an email confirming whether the refund has been approved.

Approved refunds are processed to the original payment method.

Typical processing times:

  • Credit/Debit Cards: 5–10 business days
  • Apple Pay / Google Pay: 3–7 business days
  • Bank Transfer (if applicable): 5–10 business days

Processing times may vary depending on your bank or payment provider.

Partial Refunds

Partial refunds may be granted if:

  • items are returned with missing accessories;
  • packaging is significantly damaged;
  • products show minor signs of customer use;
  • returned items are incomplete.

The refund amount will be determined after inspection.

Shipping Charges

Original shipping fees are generally non-refundable unless:

  • we shipped the wrong product;
  • the item arrived damaged;
  • the product is defective;
  • the return is caused by our error.

Return Shipping

Depending on the reason for the return:

Our responsibility

Dubai Coffee Hub covers return shipping costs when:

  • incorrect products were delivered;
  • products arrived damaged;
  • manufacturing defects are confirmed.

Customer responsibility

Customers cover return shipping costs when:

  • changing their mind;
  • ordering the wrong item;
  • no product defect exists.

Inspection Process

Every returned product is inspected by our Quality Control team before any refund or replacement is issued.

Inspection normally takes 1–3 business days after receipt.

Refused Deliveries

If a customer refuses delivery without prior authorization:

  • shipping costs may be deducted from the refund;
  • additional courier charges may apply.

Non-Delivery Due to Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect address, unavailable recipient or failed delivery attempts, additional shipping charges may apply before reshipment.

Fraud Prevention

Dubai Coffee Hub reserves the right to decline refund requests involving:

  • fraudulent activity;
  • repeated abuse of the return policy;
  • intentionally damaged products;
  • unauthorized chargebacks;
  • false claims.

Warranty Claims

Products covered by a manufacturer's warranty should first be reported to Dubai Coffee Hub.

Our support team will assist customers throughout the warranty process whenever possible.

Consumer Rights

Nothing in this Return & Refund Policy limits any rights granted to consumers under applicable laws of the United Arab Emirates.

Need Help?

If you have questions regarding returns or refunds, please contact us.

Dubai Coffee Hub

Website
https://dubaicoffeehub.com/

Email
returns@dubaicoffeehub.com

General Support
info@dubaicoffeehub.com

Wholesale
wholesale@dubaicoffeehub.com

Phone (WhatsApp)
+971 50 123 4567

Office
+971 4 589 1234

Business Hours

Monday – Saturday
9:00 AM – 9:00 PM

Sunday
9:00 AM – 4:00 PM (Pickup Only)